Atlassian Connect app lost Jira Administer permission

[leonardo_nunes]

Our app calls some Jira REST APIs that requires global Jira Administer permission. We have the ADMIN scope in our descriptor.

One specific customer is having issue when using our app, when our app tries to make a request to a Jira API in their instance it says that it requires Admin permission.

When our app is installed it automatically gets Admin permission. How could our app loose this permission? I didn't find a way that an admin could manually remove/revoke this app permission.

[Himanshi]

Hello @leonardo_nunes , 

Welcome to the community!

I am not sure which endpoint you are trying to reach, However, Admin permission is subjective whether an endpoint is for the project in specific then it does require project administrator permission /browse permission on that specific project instead of global permission. 

If you are trying run org level endpoint that it may be referring to site admin/org admin access. Can be checked from admin.atlassian.com 

Can you please review if the user have got the respective required access.

Have a great day!