Application links

[JuanPablo]

Hi just setup an additional application link for another tool, but does not seem to be working. 

I´m not able to set it as "PRIMARY" as I already have 3 others as PRIMARY. Could this be preventing for the 4rth one I added to work?

[Trudy Claspill]

Hello @juanpablo 

In what way exactly is it not working? Are you getting an error message? If so, what is that message?

[JuanPablo]

hi, so I successfully connected Jira with Gantpro. I see it listed in the application links tab. But If I try to execute the connection, nothing happens. I'm wondering if it requires a mandatory thing to be set as "Primary"? Do you know if this could be a potential issue? 

I´m not able to set it as "PRIMARY" as I already have 3 others as PRIMARY. Could this be preventing the 4rth one I added to work properly?

Many thanks in advance Trudy. 

[Trudy Claspill]

Can you provide a screen image of the application Links screen?

What steps are you executing when you say you are "executing the connection"? Can you provide screen images for that?

[JuanPablo]

On Jira followed this steps: https://help.ganttpro.com/hc/en-us/articles/360020656197-How-to-set-up-integration-with-JIRA-

And these are the steps in ganttpro (see 5 step attachments please)

once I click "allow in step 5" nothing happens, ganttpro doesnt show it like "connected"

[Trudy Claspill]

Based on the document link you provided, you put in the wrong URL for GanttPro in step 4.

The document says to enter https://jiraapi.ganttpro.com.

Your image shows https://ganttpro.com.

[JuanPablo]

Hi, so that image is from Gantpro but appears it's outdated. I followed the document and did put the right one. 

not sure if it's a Ganttpro issue. I´ll follow up with their support team. 

Thanks for your help Trudy.

[Trudy Claspill]

It would be great if you can report back here what you learn, in case somebody else runs into the same problem.

[JuanPablo]

Hi @Trudy Claspill hope you re well.

coming back to this. could you confirm If,

in application links, there´s a maximum of 3 applications to be set as "PRIMARY"? (attached image)

If got from ganttPRO that the application link needs to be labeled with "PRIMARY", but If I set it as primary, it will take away the label from other of the applications I have set as PRIMARY. 

Let me know your comments please. 

[Trudy Claspill]

According to the documentation:

"Make primary – specify a default instance if you have multiple links to the same type of application (for example, to multiple Jira servers)."

I do not know for sure, but I would guess that you can have only one link that says "Generic Application" set as primary.