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Any way to have a client user not count towards our licensed users

Crystal Metzler
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June 26, 2019

We use jira-software and we add clients to projects so that they can enter tickets, test tickets, etc.  My concern is that every time we add a client to our JIRA instance, they are counted towards our per user count for our add-ons like Big Picture and Tempo. I understand if they have to be counted towards our jira-software users because they do use JIRA, but is there any way to not have them count towards our add-on subscriptions? They have no permissions to the add-ons, but are still counted. Any help would be much appreciated. Thanks!

1 answer

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2 votes
Answer accepted
Dave Theodore [Coyote Creek Consulting]
Community Champion
June 26, 2019

They all count. 99.9% of Apps use the license tier of the parent application for their licensing as well.

Crystal Metzler
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
June 26, 2019

Thanks Dave. I figured as much, but just wanted to make sure I wasn't missing anything. 

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