Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Any way to have a client user not count towards our licensed users

We use jira-software and we add clients to projects so that they can enter tickets, test tickets, etc.  My concern is that every time we add a client to our JIRA instance, they are counted towards our per user count for our add-ons like Big Picture and Tempo. I understand if they have to be counted towards our jira-software users because they do use JIRA, but is there any way to not have them count towards our add-on subscriptions? They have no permissions to the add-ons, but are still counted. Any help would be much appreciated. Thanks!

1 answer

1 accepted

2 votes
Answer accepted

They all count. 99.9% of Apps use the license tier of the parent application for their licensing as well.

Thanks Dave. I figured as much, but just wanted to make sure I wasn't missing anything. 

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,308 views 22 31
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you