Any tips on how to get stable performance out of the new (mandatory) JIRA Cloud View?

Question

We're running JIRA Cloud and finding the new view almost impossible to work with. Editing fields is a nightmare. Constant refreshes make editable fields flash on and off, change position, and simply not accept edits.  The view crashes the tab and often crashes the browser (Firefox is my default).  This is becoming a productivity killer, quite the opposite of the reason for the product's existence.

Any suggestions on how to stabilize and improve performance with the new view?

Tony Marek · Answer

Hi -- this is confirmed as a bug by Atlassian, with our apps/production team. Not fully defined yet, but probably plug-in related.  If I get further details I'll post them here.

Jack Brickey · Answer

This seems like something you would want to discuss with Atlassian support. As Nic mentioned I’m not seeing any of these issues as well but it seems maybe there’s something unique about your tickets that may be exposing some issues. If this is the case I’m sure Atlassian would want to login and take a look.

Tony Marek · Answer

Update: this seems to be related to the complexity and number of external links in an issue/ticket.

My organization generates an issue view with many specialized fields and options. Often many of the tickets are complex, with a lot of external links to other, related issues.  We're noticing that the problems described above are much worse with the bigger tickets, with long comments threads and more external links.  It seems that the screen will continue to refresh (as we attempt to work within it) maybe as much as once for every external link that appears in the comments and various fields.  So as we attempt to work in the issue, we're constantly "interrupted" by series of refreshes, which disrupt our edits.

Simpler tickets with fewer external links seem to be more stable.