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An issue has been created but is not visible. WHY?!

Jason North1

I'm in a JIRA trial and really want to like JIRA, but it's driving me crazy.

Can someone help me understand why after creating an issue on a project I would get an error that says:

An issue has been craeted but it is not visible.

I assigned it to a sprint... shouldn't I see it on the board?

I don't get it.

Accepted answers

All comments

Nic Brough -Adaptavist-

Look at the filter that the board is using - the usual problem for what you are seeing is that the board filter excludes the issues you are creating for some reason.

Jason North1

The board only has two Quick Filters... "Only My Issues" and "Recently Updated', neither of which are highlighted or ON.

Is that what you mean? If so, any other ideas?

Jason North1

The board only has to Quick Filters... "Only My Issues" and "Recently Updated', neither of which are highlighted or ON.

Is that what you mean? If so, any other ideas?

Abhi Vaishnav1

Hi Jason,

Is the issue visible in the project? Does the project summary page show that there is one issue in it?

Here's how you can get to the project's summary page: https://confluence.atlassian.com/display/JIRA/Browsing+a+Project's+Summary

Jason North1

GOT IT! Thanks. I'm slowly learning JIRA. I really appreciate the help. :-)

Eric Franklin

Hi Jason,

I hope you found an answer to your inquiry, but if not, I ran into this issue today with a customer and was able to figure it out. The customer who had this issue had not mapped any statuses to the columns on his board. This meant that the customer could search and find the issues, but was unable to see them in the board.

To resolve this, you will need to map the issues to the associated columns. Please see the document titled Configuring Columns for more information on this.

Best regards,

Eric Franklin

Pauline Monroy

I checked my query filter, the column mappings - but nothing seems to work.

I create issues, but I keep seeing the same error. I am able to find them when I search for them through the filter but they dont appear even with a backlog enabled.

If someone could think of a possible mistake I am making, any help would be useful! Thank you!

Nic Brough -Adaptavist-

This message occurs when you create an issue from a board, but the board configuration is such that the issue is not selected for view on the board.

You say you've checked the query filter and column mappings, but I'm afraid you have missed something in them.

Could you give us the board filter, the "done" filter if the board is a Kanban board, and tell us what status in your workflow are in the "unmapped" column of the board configuration. Then look at one of the new issues that is not appearing on the board?

Pauline Monroy

My Filter Query looks like this: project = ITCNDT ORDER BY Rank ASC

And the query produces the right results as a filter query.

There are no statuses in my unmapped column of the Board Configuration. Issue jira.png

Nic Brough -Adaptavist-

So when you create an issue from the board, what project and status does it land in?

Do you have any quick-filters defined?

Bhasker Madella

I know the solution for this issue; Go to the board settings and under filter there should be something like View issues which are hidden. when you click on it it goes to Columns under settings. Map the appropriate status under TO DO, InProgress and Done. After which go to backlog you will see the magic. Thanks all

I spent alot of time in figuring this out. hope this helps!!

Stéphane Eursels

I have the same problem with my last project and kanban board (create after migration on Jira Data Center 8.3.4).

When an user create a new issue in this projet, the issue is not displayed in the board and if the user clicks on the link in his notification the system indicates that the issue does not exist.

If I click on option to search for issues and order the filter by created date this issue doesn't appear.

On the other way, if you type your key in the search field, it will be found.

The only way I found to display the issue in question in the board is to launch a reindexing of the system.

Nic Brough -Adaptavist-

This suggests you have something automated on issue create that is breaking the index.

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