An issue has been created but is not visible. WHY?!

[Jason North]

I'm in a JIRA trial and really want to like JIRA, but it's driving me crazy.

Can someone help me understand why after creating an issue on a project I would get an error that says:

An issue has been craeted but it is not visible.

I assigned it to a sprint... shouldn't I see it on the board?

I don't get it.

[Eric Franklin]

Hi Jason,

I hope you found an answer to your inquiry, but if not, I ran into this issue today with a customer and was able to figure it out. The customer who had this issue had not mapped any statuses to the columns on his board. This meant that the customer could search and find the issues, but was unable to see them in the board.

To resolve this, you will need to map the issues to the associated columns. Please see the document titled Configuring Columns for more information on this.

Best regards,

Eric Franklin

[Nic Brough [Adaptavist]]

Look at the filter that the board is using - the usual problem for what you are seeing is that the board filter excludes the issues you are creating for some reason.

[Jason North]

The board only has two Quick Filters... "Only My Issues" and "Recently Updated', neither of which are highlighted or ON.

Is that what you mean? If so, any other ideas?

[Abhi Vaishnav]

Hi Jason,

Is the issue visible in the project? Does the project summary page show that there is one issue in it?

Here's how you can get to the project's summary page: https://confluence.atlassian.com/display/JIRA/Browsing+a+Project's+Summary

[Jason North]

GOT IT! Thanks. I'm slowly learning JIRA. I really appreciate the help. :-)

[Nic Brough [Adaptavist]]

For anyone who lands here searching for something similar - the quick filters are for display, toggling on and off during day-to-day usage. The problem was (I think) in the filter that tells us what to include on the board overall. Board -> Admin -> Config

[Jason North]

The board only has to Quick Filters... "Only My Issues" and "Recently Updated', neither of which are highlighted or ON.

Is that what you mean? If so, any other ideas?

[Kirti Pai]

I checked my query filter, the column mappings - but nothing seems to work. 

I create issues, but I keep seeing the same error. I am able to find them when I search for them through the filter but they dont appear even with a backlog enabled.

If someone could think of a possible mistake I am making, any help would be useful! Thank you!

[Nic Brough [Adaptavist]]

This message occurs when you create an issue from a board, but the board configuration is such that the issue is not selected for view on the board.

You say you've checked the query filter and column mappings, but I'm afraid you have missed something in them.

Could you give us the board filter, the "done" filter if the board is a Kanban board, and tell us what status in your workflow are in the "unmapped" column of the board configuration.  Then look at one of the new issues that is not appearing on the board?

[Kirti Pai]

My Filter Query looks like this: project = ITCNDT ORDER BY Rank ASC

And the query produces the right results as a filter query.

There are no statuses in my unmapped column of the Board Configuration. 

[Nic Brough [Adaptavist]]

So when you create an issue from the board, what project and status does it land in?

Do you have any quick-filters defined?

[Kirti Pai]

Hello @Nic Brough [Adaptavist],

When I create an issue (either from the board or from the left-hand side bar), I get the same error (Issue has been created but is not currently visible). I can find the issues listed when I view "all issues" and in all the other filters in "Issues and Filters". They land in the right status as per my workflow -  "To Do". But the issues don't appear on my Kanban board. 

 I created a Backlog too, mapping my first status "To Do" onto it, but it didn't appear there either. 

The only quick filters defined are the default two: "Only My Issues" and "Recently Updated".

Could any settings with my workflow be the probable cause?

[Nic Brough [Adaptavist]]

No, the workflow won't affect it, unless you've done something in your workflow that is breaking the indexing.

Could you

• Go to one of the issues you've created that does not appear on the board and show us the issue details - the area with priority, status, versions etc
• In that area, click on the workflow view to get the popup and show us the diagram.
• Give us what the "done" filter is (as you've confirmed it is a Kanban board) - the second query on the general configuration tab of the board

One other minor thing, which should not be a problem here, but will make reporting look odd - your status are incorrectly categorised.  To-do should be in the blue "to do" category, and Design and Review should be in the yellow "in progress" one.