An issue has been created but is not visible. WHY?!

[Jason North]

I'm in a JIRA trial and really want to like JIRA, but it's driving me crazy.

Can someone help me understand why after creating an issue on a project I would get an error that says:

An issue has been craeted but it is not visible.

I assigned it to a sprint... shouldn't I see it on the board?

I don't get it.

[Nic Brough [Adaptavist]]

Look at the filter that the board is using - the usual problem for what you are seeing is that the board filter excludes the issues you are creating for some reason.

[Jason North]

The board only has two Quick Filters... "Only My Issues" and "Recently Updated', neither of which are highlighted or ON.

Is that what you mean? If so, any other ideas?

[Abhi Vaishnav]

Hi Jason,

Is the issue visible in the project? Does the project summary page show that there is one issue in it?

Here's how you can get to the project's summary page: https://confluence.atlassian.com/display/JIRA/Browsing+a+Project's+Summary

[Jason North]

GOT IT! Thanks. I'm slowly learning JIRA. I really appreciate the help. :-)

[Nic Brough [Adaptavist]]

For anyone who lands here searching for something similar - the quick filters are for display, toggling on and off during day-to-day usage. The problem was (I think) in the filter that tells us what to include on the board overall. Board -> Admin -> Config

[Jason North]

The board only has to Quick Filters... "Only My Issues" and "Recently Updated', neither of which are highlighted or ON.

Is that what you mean? If so, any other ideas?

[Eric Franklin]

Hi Jason,

I hope you found an answer to your inquiry, but if not, I ran into this issue today with a customer and was able to figure it out. The customer who had this issue had not mapped any statuses to the columns on his board. This meant that the customer could search and find the issues, but was unable to see them in the board.

To resolve this, you will need to map the issues to the associated columns. Please see the document titled Configuring Columns for more information on this.

Best regards,

Eric Franklin