An admin is not able to search for a user or group when trying to add to permissions - why not?

For example, we were updating a permission scheme and needed to add a single user. When searching for the user, the username would not populate and could not be selected

1 answer

0 votes
Ann Worley Atlassian Team May 10, 2017

This knowledge base article has a couple of suggestions:

User Picker autocomplete field does not work

You mentioned that the person updating the permission scheme has the necessary permissions - is it possible that the number of users is very high?


I have the same rights and have no problems with searching for users to apply rights to. It is isolated to just her admin login. When assigned issues to team members, it populates. When logged in as admin, the dropdown does not populate for adding groups or individuals to permissions.

Suggest an answer

Log in or Join to answer
Community showcase
Teodora [Botron]
Published Thursday in Marketplace Apps

Jira Inferno: The Nine Circles of Jira Administration Hell

If you spend enough time as a Jira admin - whether you are managing a single, mid-sized instance, a large enterprise one or juggling multiple instances at once - you will eventually find yourself in ...

259 views 0 12
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot