We are using JIRA Agile Ondemand and I can't seem to find the answer to my question. We have an internal support team that fields all calls from our customers. When a call comes in they currently send an email to firstname.lastname@example.org creates a JIRA ticket. This all works fine with the exception that support cannot assign a priority to the ticket and they all enter our backlog with a priority of "low"
I would like to have a more meaningful interface where they can fill out a form and have it auto populate the correct fields in JIRA. Is there a way to do this? I don't mind providing each member of Support with a personalized JIRA login but I am less inlcinded to let them enter tickets directly into JIRA. I want to limit their field input and exposure.
Guidance is appreciated.
Have you already looked into issue collector option in JIRA?
...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....
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