All tickets crossed out in greenhopper

I recently created a Greenhopper Scrum board for an existing Jira project.

When I switch to plan mode, every single ticket is showing crossed out in the Backlog list. The tickets are open, and the resolution status is set to "Unresolved".

Any ideas why this would happen?

2 answers

1 accepted

2 votes
Accepted answer

When you say "resolution status", I suspect you mean "Resolution". Resolution and Status are VERY different things in Jira and for clarity, please don't use them together.

Anyway, if my guess that you mean "Resolution" is correct, then I suspect

1. You've got a workflow that sets the resolution

2. Someone has added a resolution called "Unresolved" to the list of resolutions. Check by going to Admin -> Resolutions.

If they have added it, then you MUST remove it as soon as possible, because it's utterly wrong, broken and it's lying to you.

Thanks Nic - this was exactly the issue. I had missed it since I assumed "Unresolved" meant "NULL" (effectively) when it actually was an issue status.

I cleared the resolution on all the issues bulk change and a workflow step that set the resolution to None (is it just me or is this more painful than it should be?) and then deleted the "Unresolved" resolution that was "helpfully" created by someone else.

Everything displays correctly now.

Have you checked your column configuration of your board. Check to see what status is considered "Done". There should be a count of the issues in each status of the mapped and unmapped statuses that can help you out.

I've checked this, and Resolved+Closed are set as "Done". Open/Reopened is set as "To do", and there are 226 tickets set as Open. So I don't think this is the issue.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 29, 2019 in Jira Software

Transforming Jira Software projects for general project management purposes

...It's true that there are projects in Jira; but they are merely a way to cut off issues, to tell them apart from other sections of work and to apply rules that are specific to that team (the schemes)....

185 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you