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Agile board has columns mapped, but issues do not show up in plan view Edited

We have a fairly simple query driving a board for one of our teams;

 

> labels in (teamname) ORDER BY Rank ASC

 

When I look at the backlog for that board, everything is as it should be. When I look at the plan view, many issues are missing. Sounds like a simple problem of unmapped statuses, no? Unfortunately, that's not the case.

I can see from the column configuration of the team's board that the 'To Do' column has the 'Open' status mapped, and there are currently 23 items with that status.

 

Unfortunately, on the plan view of the board itself, none of those items are showing. Does anyone have any idea what else Jira could be relying on here rather than the column configuration? There does not appear to be an option to switch between sprints on this page, which was my other thought (i.e. perhaps somehow the filter was including issues from other sprints).

 

Couple of other interesting tidbits here;

1.) When I add issue count headers to the columns of the board, it shows the numbers I'm expecting to see (4 in this column, 2 in this other one, etc) - just doesn't have the appropriate cards rendered in said columns on-screen.

2.) When I dig into the network calls being made by the browser, I note that the response to :

/rest/greenhopper/1.0/xboard/work/allData.json?rapidViewId=162

...is showing the details of all the issues I would expect to display on the board; and this lines up with the total number when you take the column counts into consideration. But again, there are issues in that response payload that simply aren't being rendered on-screen.

1 answer

1 accepted

2 votes
Answer accepted

Alright - so, found the answer in the end; swimlanes.


Turns out at some point a swimlane had been configured that meant a whole bunch of issues were hidden. Unfortunately there was nothing in the UI/UX that made it clear this is what was going on :(

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