After a JIRA fallback method upgrade, it doesn't install/open the service. Edited

I have running one instance of JIRA (v7.0.5) as a service. I followed the instructions of how to upgrade JIRA with a fallback method, and I installed the newest JIRA on a separate directory and database.

Now I'm not able to start JIRA as a service. There's a message saying "invalid service name" when I try to start the service, and if I try to install it it fails saying that the name it's already in use.

Is it possible to have the two instances running as a service? Maybe I have to unistall the first instance service, but I don't want to go on doing such a thing without being sure about it.

Many thanks!

1 answer

0 vote
Daniel Eads Community Champion Aug 28, 2017

Hi Jose,

More details might be helpful - are you on WIndows or Linux?

If you're on Linux, see if there's another JIRA process running somewhere:

ps aux|grep java

You mentioned installing JIRA to a separate directory. I think potentially on either OS you might have wound up not creating a new service for the "new" JIRA install/path, and what's there is pointing at the existing (and potentially moved) install.

I'm not 100% sure what to suggest if it's Windows (right-click the Service name and see if you can get details on what it's trying to execute maybe?) but on Linux you should be able to open /etc/init.d/jira if that's your startup script and see what path it's trying to use to start the JIRA install.

Sorry for the lack of information.

I'm working on Windows, and the path of the two installs is:
1.- C:\Program Files\Atlassian\JIRA (v.7.0.5)

2.-C:\Program Files\Atlassian\JIRA_7_4_3 (v.7.4.3)

On my only service, all seems to point to the former installation:



But the thing is that the message I get when I try to install the service via "C:\Program Files\Atlassian\JIRA_7_4_3\bin\service.bat" shows a different service name from the service I see on the windows services list.

[2017-08-28 14:03:41] [error] [ 5328] Failed installing 'JIRASoftware280817094312' service
[2017-08-28 14:03:41] [error] [ 5328] El nombre ya se usa como nombre de servicio o como nombre para mostrar de servicios.

I hope there's enough information now. Many thanks in advance!

Daniel Eads Community Champion Aug 29, 2017

Hmm - strange! Unfortunately it's now above what I have experience with on Windows. I would probably suggest opening a ticket at at this point. Good luck!

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Sarah Schuster
Posted Mar 28, 2018 in Jira Software

Can a company’s culture make or break agile adoption?

Can a new-to-agile team survive and thrive in a non-agile culture? If so, what advice would you give to those trying to be agile in a non-agile culture? What's the key(s) to success? Share your thoug...

11,979 views 15 13
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you