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Advanced Automation

Dear community,

 

I want to insert a new component named "Testkomponente" into selected tickets using advanced automation. In the attached image, you can see a strong simplification of the operation performed on one ticket. Unfortunately, the whole thing does not work. Can you see what I did wrong?

Thank you very much and best regards
Sebastian

 

Automation Testcomponent.PNG

1 answer

1 accepted

0 votes
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 28, 2023

Hi @Sebastian Schwabe , I see a "/" in "components" can you remove this?

Hi @Jack Brickey , thanks for the hint. I removed it, but unfortunately, it's not working yet.

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 28, 2023

Just to be sure try replacing your current JSON with the below

{
"update": {
"components": [{
"add": {"name": "testkomponente"}
}]
}
}

Alternatively , why not simply place testkomponent into the provided Components field and select add/remove via the ellipses?

Like Bill Sheboy likes this

Perfect, its working. Thank you very much!

Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Sep 28, 2023

which path did you succeed with?

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