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Admin Issues After Upgrade

We upgraded from JIRA Server 8.5.4 to 8.14.0 and everything went smoothly, but I am no longer able to authenticate as admin. I can login to my account, but it doesn't take my password when I attempt to access items in the JIRA Administration menu. I tried this process and am unable to login as recovery_admin:

Also, Logout isn't working either. Everything else seems to be working fine. I have access to the database as well, if I need to update permissions there.

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I had to manually re-add my SSL connector to server.xml and it started working. Looking at the browser console log clued me into the fact that some URLs weren't using SSL.

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could you check the console log of your browser? 

and check logs in atlassian-jira.log, please?

Looks like something with seraph


Gonchik Tsymzhitov

0 votes
Daniel Ebers Community Leader Jan 01, 2021

Hi Shaun,

except for the "recovery admin" which is probably in internal user directory - do you you any SSO solution and/or external user directory like Active Directory/LDAP?


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