Admin Issues After Upgrade

[Shaun]

We upgraded from JIRA Server 8.5.4 to 8.14.0 and everything went smoothly, but I am no longer able to authenticate as admin. I can login to my account, but it doesn't take my password when I attempt to access items in the JIRA Administration menu. I tried this process and am unable to login as recovery_admin: https://confluence.atlassian.com/jirakb/restore-passwords-to-recover-admin-user-rights-972329273.html

Also, Logout isn't working either. Everything else seems to be working fine. I have access to the database as well, if I need to update permissions there.

[Shaun · Accepted solution]

I had to manually re-add my SSL connector to server.xml and it started working. Looking at the browser console log clued me into the fact that some URLs weren't using SSL.

[Daniel Ebers]

Hi Shaun,

except for the "recovery admin" which is probably in internal user directory - do you you any SSO solution and/or external user directory like Active Directory/LDAP?

Regards,
Daniel

[Gonchik Tsymzhitov]

Hi!

could you check the console log of your browser? 

and check logs in atlassian-jira.log, please?

Looks like something with seraph

Cheers,

Gonchik Tsymzhitov