Adding shared mailbox as a mail server in Jira

shamanth.umesh February 23, 2024


I am trying to add a shared mailbox (MS Exchange) as a mail server to Jira so that I can create an issue when any user sends an email to it. Now I have full access to the shared mailbox for my corporate email account. 

Is there a working method that describes how to add this mailbox to Jira? I have read a lot of articles, but I don't see any successful methods.

Shared mailbox:

My email:


Thanks in advance!

1 answer

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Nic Brough -Adaptavist-
Community Leader
Community Leader
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February 23, 2024

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