Adding shared mailbox as a mail server in Jira

[shamanth.umesh]

Hello, 

I am trying to add a shared mailbox (MS Exchange) as a mail server to Jira so that I can create an issue when any user sends an email to it. Now I have full access to the shared mailbox for my corporate email account. 

Is there a working method that describes how to add this mailbox to Jira? I have read a lot of articles, but I don't see any successful methods.

Shared mailbox: shared_email@mycompany.com

My email: shamanth@mycompany.com

Thanks in advance!

[Nic Brough -Adaptavist-]

Welcome to the Atlassian Community!

Start with https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/