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Adding label to issues on creation (automatically)

Hello Atlassian Community,

Is it possible to set rules for automated labeling in JIRA (at the time of issue creation)? For example: JiraOne project, what would be wanted is that if  the reporter is one of a certain group of people, add "tech-support" in the label/s field automatically upon issue creation.

Is that possible? 


1 answer

1 vote
Jack Community Leader Feb 02, 2021

Hi Ikem,

yes this would be possible using Automation. Give the following guidelines a try...

Trigger - issue created

Conditions - JQL - reporter is memberof(“group”)

action - edit issue > labels = “tech-support”

Hi Jack,

Thank you! 

Uhhmm pardon my ignorance, Automation a plugin in JIRA that's different from JSU Automation Suite right?


Jack Community Leader Feb 03, 2021

sorry, i see you are on server. I was speaking of Automation for Jira which is built into Cloud but available for Server as an addon.

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