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Adding Branching to a Request Form

Hi All,  

Hopefully someone can help me with this?

I am trying to add a branch rule to a Travel Request Form, so that if some select Domestic Travel, then all international travel questions in the form automatically hide.

I cannot seem to figure out where or how to enable this.


Is a branch rule a custom field that needs  to be created?


Help please!


1 answer

1 accepted

0 votes
Answer accepted
Walter Buggenhout _ACA IT_
Community Leader
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Apr 13, 2023

Hi @Cheryl_Francis,

If you are using Jira Software, there is no way to conditionally show or hide certain sections of a screen out of the box.

Jira Service Management does offer that capability through forms. Based off your description, that seems to be a very good match to what you need for your use case.

This example is a short sample of such a form in design view:

Screenshot 2023-04-13 at 17.38.09.png

They come with sections that can be displayed conditionally, based on  selections you make in previous fields. I set this one up in such a way that the section will only display when the option domestic is selected.

In practice, the form then renders like this:

Screenshot 2023-04-13 at 17.41.45.png

And when I select domestic, the hidden fields appear:

Screenshot 2023-04-13 at 17.41.55.png

Hope this helps!

Thank you very much, this has helped me with what I need to do :-) appreciate your help & support.

Sumit Bhatnagar
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May 17, 2023

@Walter Buggenhout _ACA IT_ 

will this work in JIRA Work Management Project as well?

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