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Add contact info fields to user profiles

Is it possible to add additional user info fields to a user profile such as a phone number?

3 answers

0 votes
Eduardo Oliveira Marketplace Partner Jun 21, 2022

Hi @Scott Federman - If you're open to using a Marketplace app, I would like to share a potential solution that may help in this scenario - MindPro Sync

This plugin allows you to integrate OKTA, Azure AD, Microsoft 365 or OneLogin external data with Jira and JSM and retrieve your user attributes (e.g - phone, location, department, etc..), map them in Jira custom fields and display this data directly Jira issues or JSM requests (and portal).  

 MindPro Sync.gif


The app is free for up to 10 users and if you would like to get a quick demo, just schedule here


All the best, 

Eduardo from MindPro team.

Hello @Scott Federman ,

thank you for your question.

May I suggest to use our new Cloud app User Profiles for Jira as it enables you to display additional information to Jira issues automatically and accelerates collaboration in distributed teams. The integration of Azure AD with Jira Software and Jira Service Management enables you to easily automate workflows and process issues more quickly. After efficiently doing the setup and creating the configuration with ease, attributes from Azure AD will be fetched and displayed automatically. Join our customers and enjoy these benefits:

  • Provide more context and additional contact options directly on Jira issues.
  • Map Azure AD data to custom fields and expand your filtering options.
  • Extract specific reports by filtering for user profile data synced with Azure AD.
  • Keep your Jira issues updated. Synchronization with Azure AD enables updated information on Jira issues automatically.

For more information please also check out our blog post "New Cloud App on the Horizon – Unleash the Power of User Profiles for Jira now!"

To get started, view our documentation!

Learn more about the recent development of the app by having a look at the public roadmap.

If you have further questions or support requests you can also contact our support team directly.

Kind regards,

Communardo Support

0 votes
John M Funk Community Leader May 25, 2022

Hi Scott,

I am not aware of any way to do this. 

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