Add automation - copy cloned story's comment into story it's cloned from

[Deleted user]

I want to create an automation where

- there is a service ticket and a story that's cloned off of it

- when a comment is added to the story

- I want it copied

- to the original service ticket.

Is that possible?

[Vamsi Kandala · Accepted solution]

Hi @[deleted]

You can create the automation rule as follows:

Select the 'Issue commented' as the trigger

Select the 'Branch rule / related issues' component

Select 'Linked issues' for 'Type of related issues'

Select 'clones' for 'Link types'

Select 'New action' under the above branch and click on 'Comment on issue'

In the body of the 'Comment' field, type in {{triggerIssue.comments.last.body}}

Save the changes and test it out.

Hope this helps.

Enclosed the screenshot for your reference.

Thanks,
Vamsi

[Deleted user]

@Vamsi Kandala This is awesome, thank you!! Is there a way to add who wrote the comment?

[Deleted user]

Never mind I figured it out! Thank you again!