Add a questionnaire when to create an issue

[Elif Alverson]

Hello, 

Is there a way to add a google text questionnaire while creating a ticket in Jira Software? Thank you.

[Alex Koxaras _Relational_ · Accepted solution]

Hi @Elif Alverson 

Out of the box, no you can't. One solution would be to use an app like the following https://marketplace.atlassian.com/apps/1225921/google-forms-for-jira?hosting=cloud&tab=overview

However, it would be great if you could share the use of that google form, in order to be able to provide a bit more solid answer.

[Elif Alverson]

We would like to have the 3 pages long questionnaire to pop up if the reporter picks a specific type of issue type so that we do not have to go back and forth to gather data to work on a ticket. 

[Alex Koxaras _Relational_]

So why don't you gather these info right when the issue is assigned (or transitioned to the next status)? You could in practice create a transition screen with all your fields and make them all mandatory via workflows validators.

[Elif Alverson]

There are over 30 questions to be answered to pick the correct assignee. Some of these questions require a paragraph long answers, justifications , diagrams etc. 

[Alex Koxaras _Relational_]

Oh, I see. Then perhaps this app could do the trick. If it were only text and no diagram, I would propose to use Jira's native functionalities. Use this app (as a trial for 30 days) and search for more on the marketplace. Maybe you'll find another better, or a free one!

[Elif Alverson]

Thank you.

[Oleksandr Siryi_Railsware_]

Hi, @Elif Alverson 

There are several ways of adding a checklist in Jira. Do you specifically mean an integration with Google forms?

[Elif Alverson]

Well, we would like to have the 3 pages long questionnaire to pop up if the reporter picks a specific type of issue type so that we do not have to go back and forth to gather data to work on a ticket.