Actions button shows Automation

[Sankalp Chugh]

Recently I noticed that "Actions" button is displaying all my automation rules. Not sure how if this was a new change introduced by jira. I need to disable this.

I will be very grateful for any help towards this issue. Thank you!

[Brandon Bellamy · Accepted solution]

After contacting the Atlassian Support team, and using their new chat support (which I highly recommend), they provided this response:

The Action button is a new feature that was recently added, and it provides the ability to quickly access the automation through the issues, which is similar to the automation button that already existed inside the board.

Unfortunately, this is a design that cannot be disabled at the moment. A feature request was created to provide that capability - users who are looking for this should go vote for: https://jira.atlassian.com/browse/AUTO-635 

[Sankalp Chugh]

Thanks. Although I disagree with the statement that "Action button is a new feature". This button was always there. We used it to facilitate workflow actions. But now we see workflow actions and automation actions all together.

[Sankalp Chugh]

After carefully going through all the automation suggestions, I found out that they were all manual triggering and anyone could trigger them. Now, I have restricted the scope of the trigger to only selected people. So people who shouldn't use it (e.g new joinees) by mistake will not see those options anymore.

[Rafael Ibanhez]

Hi Sankalp. How did you do that? I can't find a way to restrict the users that can use manual trigger automation. 

Thank you

[Rafael Ibanhez]

Never mind. I was not on a manual trigger. Thanks 

[Glenn Michaels]

Is there a link that explains the features?  since I can't turn off trying to see what use case this may support

[Sankalp Chugh]

It only supports ease of using manually triggering automation (and workflow actions) ease of use. You cannot exactly turn off this feature but you can change settings of the manual triggering automation.

[Brandy Beerens]

This just showed up for my team today, not sure why out of the blue. I put a comment in the ticket. I really want this put back. I don't want new team members creating automations, I kind of thought this was more of an admin function, not something for my new hire that just started today. :|

[Chris Yarbrough]

I feel exactly the same. This just appeared overnight for us. Most of my org is brand new to Jira and should not have access to automations.

[Sankalp Chugh]

Hopefully my workaround would help you @Chris Yarbrough 

After carefully going through all the automation suggestions, I found out that they were all manual triggering and anyone could trigger them. Now, I have restricted the scope of the trigger to only selected people. So people who shouldn't use it (e.g new joinees) by mistake will not see those options anymore.

[Tracy B]

I double-checked my Global automations security setting and verified that only administrators could actually create new automation rules. But now I have to do a bunch of communication explaining why people will see that button and be able to do very little with it. A little warning would have been nice. I didn't see this in the usual upcoming-in-Atlassian blog posts.

[Bill Sheboy]

Yes, and...I hypothesize this new feature is going to waste some Jira admins time to undo unplanned changes, explain things, etc.

[Bill Sheboy]

Hi @Sankalp Chugh -- Welcome to the Atlassian Community!

From where are you seeing that view/symptom:

• a Jira board
• an issue pop-up from a board
• an issue display (side panel) from a board
• the backlog
• the list of automation rules
• somewhere else?

Knowing that will help the community attempt to reproduce what you are observing, and then see how they can help.  Thanks!

Kind regards,
Bill

[Sankalp Chugh]

Hi Bill, this is the issue display and the button is right next to status.

[Bill Sheboy]

I checked a couple of different Jira instances and did not see this symptom.

Are you the only person seeing this, or are others also seeing it in your instance?  What about with different browsers?

You appear to be the site admin for a paid-license version of Jira, so I recommend sending this one to the Atlassian Support team so they can take a look.  You can do that here: https://support.atlassian.com/contact/#/

When you hear back from them, please post what you learn to benefit the entire community.  Thanks!

[Brandon Bellamy]

I have seen the same exact issue that Sankalp pointed out, and it also started yesterday in my instance.

The Action button appears in the following scenarios:

• Opening issue on the board using the dialog box view
• Opening issue on the board using the sidebar view
• When showing the detail view in backlog

The Action button does not appear on the Create Issue screen.

I will also be sending something to Atlassian support, and will provide that response here.

Example Screenshot:

[Sankalp Chugh]

Thanks @Brandon Bellamy 

[Brandon Bellamy]

After contacting the Atlassian Support team, and using their new chat support (which I highly recommend), they provided this response:

The Action button is a new feature that was recently added, and it provides the ability to quickly access the automation through the issues, which is similar to the automation button that already existed inside the board.

Unfortunately, this is a design that cannot be disabled at the moment. A feature request was created to provide that capability - users who are looking for this should go vote for: https://jira.atlassian.com/browse/AUTO-635

[Sankalp Chugh]

This is great. Can you write this as an answer to this question so I can accept it? I just voted up for this issue.

[Michele Bazzani]

The issue I am now having with this is that my org has 525600 automation running in the background all the time, and with the previous Automations view on a ticket, you could see what automation was successful and what failed on that specific ticket.  Now it takes you to the entire audit log where you can not search for things, and I have tickets coming in every minute of the day, so to find something from a couple of days ago is an existential nightmare.

Did anyone find a way around that?

[Sankalp Chugh]

The automations that show up under the actions button is just for manual triggering automations. You can change settings for that. 

With regards to audit log, you can still continue to see the individual automation by going to the edit screen for automation.

[Michele Bazzani]

@Sankalp Chugh  - I just found what I am looking for.  Its under Rule executions and that's what I was missing.

Thanks!

-M