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Access from two active directory domains



We have a Jira Server and all users are logged in from one given domain (aka through Active Directory.


Now we have to give access from another domain (aka . Both domains are trusted.

Should it work with Jira Server?  Do we need some add-on or 3rd-party app to support it? 


Thanks in advance


1 answer

1 accepted

3 votes
Answer accepted

You can define multiple access points into Jira out of the box to match what you are attempting. 

Just be aware of the ordering of the directory list if a user exists in both domains, the first in the list will be used to check credentials.

Ismael Jimoh Community Leader Sep 01, 2022

What Steve described above is correct and so long as you are on JIRA server, you should be able to connect new directories without an add-on as described here.

Also note the point he made about directory positions.

If you have multiple directories however there are a few things I would recommend adding to what was suggested:

  1. Make sure users have the same username attribute across directories (if not, you will have the same user with multiple accounts),
  2. The group association is per directory so changing the order of your directory could revoke specific group membership for a user if he or she is not a part of the group in question.
  3. Watch out for your license. New directories bring in new users, make sure you constrain your connection filter as much as possible to avoid leading to a scenario where the application is not usable due to your change.

I will recommend testing out the directory connection on a test server before doing it on your production.


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