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AAD SSO and Guest Users Edited

I have a peculiar issue with Jira Cloud + Atlassian Access. We use SSO (to Azure AD) with automated provisioning for regular users, which works fine. Now, though, we are trying to add a few external partners to our Jira instance. They have Guest accounts in AAD, the provisioning works fine (AAD reports users are successfully created with the correct attributes), but they are not appearing in the "Users" list in Jira, and are unable to log in via our SSO.

I'm sure I'm missing something in the configuration, I just can't work out what/where!

Any pointers on where I should look? Is it more likely to be in Atlassian Access config, or Jira Core/Software?

Follow-up: could it be because I can't add the external partners email domain to "Verified Domains"? I really, really don't want to go creating accounts in our domain for these partners.

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Daniel Ebers Community Leader Dec 31, 2020

Hi Peter,

I remember there has been a discussion around that topic lately which was referred to as a Suggestion in

Could you please kindly check if this corresponds to your scenario also?
The former request was slightly diverge, but only for some details.

If this matches the current status was that this Suggestion is ongoing and it should not take so long until this is implemented.


Thank you - that's exactly it. I will go comment on the Issue (didn't think to search there).

Daniel Ebers Community Leader Dec 31, 2020

No worries! Here are so many information stored -- which is pretty good -- but sometimes it is hard to find all of them quickly.

Glad this helped!

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