I have a peculiar issue with Jira Cloud + Atlassian Access. We use SSO (to Azure AD) with automated provisioning for regular users, which works fine. Now, though, we are trying to add a few external partners to our Jira instance. They have Guest accounts in AAD, the provisioning works fine (AAD reports users are successfully created with the correct attributes), but they are not appearing in the "Users" list in Jira, and are unable to log in via our SSO.
I'm sure I'm missing something in the configuration, I just can't work out what/where!
Any pointers on where I should look? Is it more likely to be in Atlassian Access config, or Jira Core/Software?
Follow-up: could it be because I can't add the external partners email domain to "Verified Domains"? I really, really don't want to go creating accounts in our domain for these partners.
I remember there has been a discussion around that topic lately which was referred to as a Suggestion in https://jira.atlassian.com/browse/ACCESS-648
Could you please kindly check if this corresponds to your scenario also?
The former request was slightly diverge, but only for some details.
If this matches the current status was that this Suggestion is ongoing and it should not take so long until this is implemented.
Thanks for the quick reply Peter! We tried provisioning a Guest (different domain than our verified domain) into our Atlassian cloud directory and it imports as a user of the products, but never shows in our directory of managed accounts. We still seem to not have the ability to scope an authentication policy to anything other than managed accounts, so the guest logging in with an email address and domain different than our verified managed domain still doesn't work. Are we missing something by chance?
Hmm, not a problem I've come across, I'm afraid - I have a single default Authentication Policy set up (applies to "All Users"), with "Enforce SSO" set, as we don't need to support non-SSO users, so it may be I'd have a similar problem if I had to support that. Sadly, it sounds like this needs to be an Atlassian support ticket 😒
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