500 Internal error when evaluating External User Security policy. https://support.atlassian.com/secu

Rahul Tiwari
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February 20, 2024

Hi All,

I am getting below error while trying to access my project on JIRA. can someone please help how to resolve the same:

500

Internal error when evaluating External User Security policy. https://support.atlassian.com/security-and-access-policies/docs/understand-external-user-security/

2 answers

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Kishan Sharma
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February 20, 2024

Hi @Rahul Tiwari 

Welcome to the Atlassian Community!

Between 2:30 UTC to 4:26 UTC, multiple atlassian products experienced increased authentication errors for Confluence, Jira Work Management, Jira Service Management, Jira Software, and Atlassian Bitbucket. The issue has been resolved now and the service is operating normally. You can refer more details here - Jira Software Status - Increased authentication errors across multiple products (atlassian.com)

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Kingkan Ketchang
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February 20, 2024

This happened in my organization's cloud site as well. The case is likely to our external vendor works in Project/

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