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403 Forbidden response in user management API to disable a user in Jira cloud Edited

I'm using the user management REST api in Jira cloud. The POST request is as follows:{{userid}}/manage/lifecycle/disable

(where {{userid}} is the Jira id of the user I want to disable)

I'm using Bearer Token authorization with a valid Admin token.

I'm trying to test this in Postman.

Every time I run it, I get a 403 Forbidden response. The full body of the response is:

    "context""Error: Caller must be an org admin of targeted account or be the targeted account",
    "errorDetail""Error: Caller must be an org admin of targeted account or be the targeted account"

However, I am an org & site admin:

Also noteworthy: in the UI, when I generate the admin key and click "Done", the UI gives me a message "Something went wrong; try again later."


1 answer

Hey Joel,

For UM rest API, you would need to get the token from<orgid>/admin-api.

Basically go to > Settings > API key. Generate the token and use that token to run the call. That should work.

Let me know how it goes

I actually did use that link to generate the API token. When it gets to the<orgid>/admin-api link, I get the UI error.

Jira Admin API Error.PNG

I was having the same issue before. I tested again this morning, and the page seems to be loading now. Have a look and try to generate a new API, and use it for your call. 

See if you're still hitting the 403 error.

Thanks for the response. The UI errors are gone now (good!) but even after generating a new key, I still get the 403-Forbidden response. I've opened a ticket with Jira support for them to look into it.

I'm having the same issue right now. Was support able to resolve? 

Yes (I believe). The issue is that we have not "verified our domain". This is a request that will have to be handled by our system administrators, so I don't have the final status on the API working or not, but I feel very confident this is going to fix the problem.

I have a Token from the link above and why using the API call I get errors:     

"key": "forbidden",    

"context": "Error: Caller must be an org admin of targeted account or be the targeted account",

"errorKey": "forbidden",    

"errorDetail": "Error: Caller must be an org admin of targeted account or be the targeted account"


I see that no one from Atlassian has answered this problem for some time.. Looks like it was submitted in March.

I'm having the same issue on our end. However I have verified my domain so not sure why.


Any suggestions?

Same issue here.
i'm using the right org token, i'm an org admin with a verified domain.
The API is working fine for other api call such as org id, or user for org.

But i'm having a "Caller must be an org admin of targeted account or be the targeted account" when trying to disable a user.

Is there something else i'm missing ? 

I'm having the same issues. our scripts suddenly stopped working. this is causing a huge problem in our user management at the moment. and now generating new API keys dont allow me make API calls.

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