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403 Forbidden response in user management API to disable a user in Jira cloud

Joel Cook_7g7hhm

I'm using the user management REST api in Jira cloud. The POST request is as follows:

https://api.atlassian.com/users/{{userid}}/manage/lifecycle/disable

(where {{userid}} is the Jira id of the user I want to disable)

I'm using Bearer Token authorization with a valid Admin token.

I'm trying to test this in Postman.

Every time I run it, I get a 403 Forbidden response. The full body of the response is:

{
    "key": "forbidden",
    "context": "Error: Caller must be an org admin of targeted account or be the targeted account",
    "errorKey": "forbidden",
    "errorDetail": "Error: Caller must be an org admin of targeted account or be the targeted account"
}

However, I am an org & site admin:

Also noteworthy: in the UI, when I generate the admin key and click "Done", the UI gives me a message "Something went wrong; try again later."

Accepted answers

All comments

Hazwan Ariffin

Hey Joel,

For UM rest API, you would need to get the token from https://admin.atlassian.com/o/<orgid>/admin-api.

Basically go to https://admin.atlassian.com/ > Settings > API key. Generate the token and use that token to run the call. That should work.

Let me know how it goes

Joel Cook_7g7hhm

I actually did use that link to generate the API token. When it gets to the https://admin.atlassian.com/o/<orgid>/admin-api link, I get the UI error.

Jira Admin API Error.PNG

Hazwan Ariffin

I was having the same issue before. I tested again this morning, and the page seems to be loading now. Have a look and try to generate a new API, and use it for your call.

See if you're still hitting the 403 error.

Joel Cook_7g7hhm

Thanks for the response. The UI errors are gone now (good!) but even after generating a new key, I still get the 403-Forbidden response. I've opened a ticket with Jira support for them to look into it.

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