Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

support project accces permission

vinodkumar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 22, 2018

I have created support projects. During the support project creation process, it creates a unique URL. I have provided access to different users to their respective support projects. Still all the users are able to see all support projects. 

Users here refer to the customer. 

I have created individual support project for individual customer. All customers are able to see the support projects of other customer. 

Can you help with the process for defining the access such that respective customer should be able to view and log tickets for his support project only.

 

2 answers

0 votes
vinodkumar
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
April 22, 2018

I have created an email Id as a customer and have logged in to the portal. It shows other projects also. Have checked the project permissions for this respective customer. He has the rights as a customer only for 1 project. 

0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
April 22, 2018

Have a look at who is named in each projects permissions for "customer"

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events