Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
badges earned

Your Points Tracker
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Setting up a two way mail integration with another issue tracker (serviceNow)


I'm trying to integrate Jira with another issue tracker provider, ServiceNow. I was hoping to keep it simple with serviceNow having a user in Jira and creating cases via the inbound mailservice. 

The first problem with this plan is that I don't want all other users that create issues to have to get a notification when they create an issue, but that seems to be the only way to let servicenow get one, which they need to keep track on the case moving forward.

Is there another way around this?

Second problem is that if servicenow respons to the Jira notification, the issue get's updated, but the whole html mail are added as comment. This seems to be a known issue and probably not something atlassian are going to do anything with, as service desk is a better option in general for outside issue creation and communication.

Any suggestions?

1 comment

Hi Per-Åge Themte,

There is simple way to do that with an intergration tool like Zigiops. Have a look

Regards, Garret


Log in or Sign up to comment
Community showcase
Published in Jira Service Management

JSM June Challenge #2: Share how your business teams became ITSM rockstars

For JSM June Challenge #2, share how your non-technical teams like HR, legal, marketing, finance, and beyond started using Jira Service Management! Tell us: Did they ask to start using it or...

304 views 9 7
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you