Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Setting up a two way mail integration with another issue tracker (serviceNow)


I'm trying to integrate Jira with another issue tracker provider, ServiceNow. I was hoping to keep it simple with serviceNow having a user in Jira and creating cases via the inbound mailservice. 

The first problem with this plan is that I don't want all other users that create issues to have to get a notification when they create an issue, but that seems to be the only way to let servicenow get one, which they need to keep track on the case moving forward.

Is there another way around this?

Second problem is that if servicenow respons to the Jira notification, the issue get's updated, but the whole html mail are added as comment. This seems to be a known issue and probably not something atlassian are going to do anything with, as service desk is a better option in general for outside issue creation and communication.

Any suggestions?

1 comment

Hi Per-Åge Themte,

There is simple way to do that with an intergration tool like Zigiops. Have a look

Regards, Garret


Log in or Sign up to comment
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

743 views 23 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you