Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Jira does not send emails when batching email functionality is enabled

Hi! 

We are using Jira 8.4.2 with MS SQL Server 2017. If we enable the batching email functionality Jira is not able to send emails anymore. In the atlassian-jira.log I can find this error:

 

2019-11-12 16:29:27,920 JIRA-INFORM-Thread-2 ERROR anonymous 576x4152x1 1cr258y 10.10.5.136 /secure/views/bulkedit/BulkEditPerform.jspa [c.a.j.p.m.service.provider.MobileNotificationRecipientProvider] Can not get mobile recipients
com.querydsl.core.QueryException: Caught SQLServerException for select "AO_0A5972_NOTIFICATION_SETTING"."ID", "AO_0A5972_NOTIFICATION_SETTING"."TYPE", "AO_0A5972_NOTIFICATION_SETTING"."USER_KEY", "AO_0A5972_NOTIFICATION_SETTING"."KEY", "AO_0A5972_NOTIFICATION_SETTING"."VALUE" from "null"."AO_0A5972_NOTIFICATION_SETTING" "AO_0A5972_NOTIFICATION_SETTING" where "AO_0A5972_NOTIFICATION_SETTING"."USER_KEY" = ? and "AO_0A5972_NOTIFICATION_SETTING"."KEY" = ? and "AO_0A5972_NOTIFICATION_SETTING"."TYPE" = ?
at com.querydsl.sql.DefaultSQLExceptionTranslator.translate(DefaultSQLExceptionTranslator.java:50)
at com.querydsl.sql.Configuration.translate(Configuration.java:459)
at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:502)
at com.atlassian.jira.plugin.mobile.dao.impl.NotificationSettingDaoImpl.select(NotificationSettingDaoImpl.java:99)
at com.atlassian.jira.plugin.mobile.dao.impl.NotificationSettingDaoImpl.lambda$null$0(NotificationSettingDaoImpl.java:55)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:267)
at java.util.Iterator.forEachRemaining(Iterator.java:116)
at java.util.Spliterators$IteratorSpliterator.forEachRemaining(Spliterators.java:1801)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.jira.plugin.mobile.dao.impl.NotificationSettingDaoImpl.lambda$get$1(NotificationSettingDaoImpl.java:57)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.lambda$execute$0(DatabaseAccessorImpl.java:69)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.executeInternal(DefaultTransactionalExecutor.java:87)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.lambda$execute$0(DefaultTransactionalExecutor.java:43)
at com.atlassian.jira.database.DatabaseAccessorImpl.runInManagedTransaction(DatabaseAccessorImpl.java:131)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.util.ContextClassLoaderSettingInvocationHandler.invoke(ContextClassLoaderSettingInvocationHandler.java:26)
at com.sun.proxy.$Proxy597.runInManagedTransaction(Unknown Source)
... 2 filtered
at java.lang.reflect.Method.invoke(Method.java:498)
at com.atlassian.plugin.osgi.bridge.external.HostComponentFactoryBean$DynamicServiceInvocationHandler.invoke(HostComponentFactoryBean.java:131)
at com.sun.proxy.$Proxy597.runInManagedTransaction(Unknown Source)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.runInStartedOrExistingTransaction(JiraHostConnectionAccessor.java:130)
at com.atlassian.sal.jira.rdbms.JiraHostConnectionAccessor.execute(JiraHostConnectionAccessor.java:60)
at com.atlassian.sal.core.rdbms.DefaultTransactionalExecutor.execute(DefaultTransactionalExecutor.java:40)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.execute(DatabaseAccessorImpl.java:67)
at com.atlassian.pocketknife.internal.querydsl.DatabaseAccessorImpl.runInTransaction(DatabaseAccessorImpl.java:43)
at com.atlassian.jira.plugin.mobile.dao.impl.NotificationSettingDaoImpl.get(NotificationSettingDaoImpl.java:53)
at com.atlassian.jira.plugin.mobile.service.impl.MobileNotificationSettingServiceImpl.getIssueSimpleSetting(MobileNotificationSettingServiceImpl.java:66)
at com.atlassian.jira.plugin.mobile.service.impl.MobileNotificationRecipientServiceImpl.getRecipientUserKeys(MobileNotificationRecipientServiceImpl.java:64)
at com.atlassian.jira.plugin.mobile.service.provider.MobileNotificationRecipientProvider.getRecipients(MobileNotificationRecipientProvider.java:37)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.safeGet(EventConverterImpl.java:76)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.lambda$null$0(EventConverterImpl.java:58)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:267)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.lambda$convert$3(EventConverterImpl.java:58)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:39)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.convert(EventConverterImpl.java:51)
at com.atlassian.jira.plugins.inform.events.convert.EventConverterImpl.convert(EventConverterImpl.java:34)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.stream.Streams$StreamBuilderImpl.forEachRemaining(Streams.java:419)
at java.util.stream.ReferencePipeline$Head.forEach(ReferencePipeline.java:580)
at java.util.stream.ReferencePipeline$7$1.accept(ReferencePipeline.java:270)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.stream.ReferencePipeline$2$1.accept(ReferencePipeline.java:175)
at java.util.stream.ReferencePipeline$3$1.accept(ReferencePipeline.java:193)
at java.util.Collections$2.tryAdvance(Collections.java:4717)
at java.util.Collections$2.forEachRemaining(Collections.java:4725)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.atlassian.jira.plugins.inform.events.listener.JiraEventListenerImpl.lambda$handleIssueEventBundle$5(JiraEventListenerImpl.java:63)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.lambda$measure$0(MeasurementWorkerFactory.java:60)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:39)
at com.atlassian.jira.plugins.inform.performance.MeasurementWorkerFactory$1.measure(MeasurementWorkerFactory.java:60)
at com.atlassian.jira.plugins.inform.events.listener.JiraEventListenerImpl.handleIssueEventBundle(JiraEventListenerImpl.java:52)
at com.atlassian.jira.plugins.inform.events.listener.AsyncJiraEventListener.lambda$handleIssueEventBundle$0(AsyncJiraEventListener.java:27)
at com.atlassian.jira.plugins.inform.events.listener.EventThreadPool.lambda$wrapThreadLocalSafe$0(EventThreadPool.java:48)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: com.microsoft.sqlserver.jdbc.SQLServerException: Invalid object name 'null.AO_0A5972_NOTIFICATION_SETTING'.
at com.microsoft.sqlserver.jdbc.SQLServerException.makeFromDatabaseError(SQLServerException.java:256)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.getNextResult(SQLServerStatement.java:1621)
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.doExecutePreparedStatement(SQLServerPreparedStatement.java:592)
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement$PrepStmtExecCmd.doExecute(SQLServerPreparedStatement.java:522)
at com.microsoft.sqlserver.jdbc.TDSCommand.execute(IOBuffer.java:7194)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeCommand(SQLServerStatement.java:248)
at com.microsoft.sqlserver.jdbc.SQLServerStatement.executeStatement(SQLServerStatement.java:223)
at com.microsoft.sqlserver.jdbc.SQLServerPreparedStatement.executeQuery(SQLServerPreparedStatement.java:444)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
at org.apache.commons.dbcp2.DelegatingPreparedStatement.executeQuery(DelegatingPreparedStatement.java:83)
at com.atlassian.jira.ofbiz.sql.PreparedStatementWrapper.executeQuery(PreparedStatementWrapper.java:42)
at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.lambda$executeQuery$5(DiagnosticPreparedStatement.java:59)
at com.atlassian.diagnostics.internal.platform.monitor.db.DefaultDatabaseDiagnosticsCollector.recordExecutionTime(DefaultDatabaseDiagnosticsCollector.java:69)
at com.atlassian.jira.diagnostic.connection.DatabaseDiagnosticsCollectorDelegate.recordExecutionTime(DatabaseDiagnosticsCollectorDelegate.java:55)
at com.atlassian.jira.diagnostic.connection.DiagnosticPreparedStatement.executeQuery(DiagnosticPreparedStatement.java:59)
at com.querydsl.sql.AbstractSQLQuery.fetch(AbstractSQLQuery.java:446)
... 74 more

What does it mean and how can it be solved?

 

Thanks for any recommendation
Andreas 

1 comment

This issue was solved by the help of Atlassian support. The problem was a missing schema configuration in dbconfig.xml

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Software

How to create Jira issus from Excel file?

When to use CSV importer When managing your processes in Jira, there are many occasions where you need to create a lot of tasks. Creating them one by one will cost you a lot of time and effort and i...

4,497 views 22 32
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you