Jira behind AWS ELB with SSL offloading and http/https redirect Edited

Ok I searched and searched but couldn't find a simple answer anywhere so dug in and I'm posting my findings hoping this will help someone else.  We're running Jira in AWS VPC behind a ELB offloading SSL to the ELB (backend VPC traffic is http to port 8080).  Everything I could find wanted additional software installed which we didn't want to do if possible.  

Below is what worked for us (may work for other Atlassian products or anything running tomcat as a web server).

Customization If running behind a AWS ELB with SSL offloading (http between ELB and server)

1. "vi  /opt/atlassian/jira/conf/server.xml" 
#Add the below in the http connector section replacing the % variable with the appropriate information

<change from> 


2. vi /opt/atlassian/jira/atlassian-jira/WEB-INF/web.xml

#add the below inside of the <web-app> </web-app> section (pasted above <!-- General -->)

<web-resource-name>Protected Context</web-resource-name>
<!-- auth-constraint goes here if you require authentication -->

3. vi /opt/atlassian/jira/conf/server.xml
#add the below just above the </Host> closing argument

<Valve className="org.apache.catalina.valves.RemoteIpValve" remoteIpHeader="x-forwarded-for" protocolHeader="x-forwarded-proto" protocolHeaderHttpsValue="https" />

4. service jira restart

#3 is important (ok could have put that as part of #1) as without it you'll get stuck in an infinite redirect loop as ELB is sending http requests.

Also as the ELB won't be able to route internal traffic back in (jira server calling the ELB DNS) from the external ip address we added a hosts file entry on the Jira machines pointing to the internal ELB address.  

12/7/2017 update - the AWS ELB (ALB actually) can route traffic back in if you have a NAT gateway configured to allow the Jira server to access the internet.  We have strict egress ACL's so our Jira instance can't access the internet directly so that's why we had to use the internal ALB IP address.

Enjoy I hope this helps someone


Good stuff, Thanks for posting this, John!

You are a wonderful human being. Thank you so much for posting this. You've saved me so much time.

Should we use ELB or ALB? I guess ELB for SSH connections?

Also what ports are the ELB listening on?

we use ALB for jira as we use a MFA jumpbox for ssh connections as for ports 80/443 as the above redirects 80 to 443

Hi @john morrissey,

Thank you for this!

Can you confirm that in Step #2 you added those lines _inside_ of the <web-app * section (between <web-app and the >?

For example, in here:

<web-app xmlns="http://java.sun.com/xml/ns/javaee"

<web-resource-name>Protected Context</web-resource-name>
<!-- auth-constraint goes here if you require authentication -->


This isn't correct, is it?

Thanks again!


@Rick Cariniyes that is incorrect you need to close the <web-app parameter with a > so in your example the > should be after the metadata-complete="true" like "metadata-complete="true">" to close out the opening <web-app

As an example all configurations need to open and close for the setting to take like the below 


All your settings and comments


Let me know if that helps

Thanks, @john morrissey - I definitely did what you suggested, because I wouldn't have expected it to work inside of the <web-app parameter.  But your instructions were slightly unclear for me, where you said "inside". 

Thank you for confirming for me!



ok I modified the original post let me know if it's clear now.

I would suggest the following (but I'm probably being too picky, most folks should understand this already)...

#add the following, below the <web-app> </web-app> section (pasted above <!-- General -->)

Oh, and thank you!

These changes have been working for us, both on JIRA and Confluence.


hum for "below the <web-app> </web-app>" technically it's between that as the </web-app> is at the very bottom of the file.  I modified the instructions a bit ago so I think that should work and if people comment I get notified and am happy to help out so we'll see how it goes.

Glad it's working for you and it helped you out

@john morrissey When you created your /etc/hosts entry for the ELB/ALB, how did you format that? I'm only curious because an AWS load balancer doesn't have an IP address

@SC DevOps they actually do have ip addresses though AWS support can't see them.   We found the exact ip addresses by looking at the tomcat access logs.

With that said they do change if they fail over (AWS support couldn't tell me what would cause a failover) so it's not really the best method.

In the end our issue is we didn't have a NAT gateway assigned so anything the didn't have an elastic IP address couldn't get to the internet.  Once we fixed that we removed the hosts file entries and all worked well.


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