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How to change the date on a new ticket

There are many times when we don't have time to enter tickets the same day that the issue occurred.  Is there a way to modify the entered date on a new ticket?  Please advise.


Fabian Lim Community Leader Dec 06, 2021

Hi @Jean Bien-Aime

Are you referring to the created date of the ticket?

If so, you will have to use a hack which is not recommended or have a new customfield that outlines when the ticket was originally raised.



Definitely not interested in the hack but a custom field sounds promising.

There is not a supported method to change the System field for Created Date/Time. If you wanted to note the original date when the issues was discovered you could record that in a custom Date field.

The posted article is for Jira Server/Data Center. Direct access to the database is not supported for Jira Cloud instances.

Like Fabian Lim likes this

To change Created Date/Time in the System field, no method is supported. The posted article is for Jira Server/Data Center; if you wanted to record the original date it was could do so in the custom Date field. Jira Cloud instances do not have direct access to the database.


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