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There are many times when we don't have time to enter tickets the same day that the issue occurred. Is there a way to modify the entered date on a new ticket? Please advise.
Hi @Jean Bien-Aime
Are you referring to the created date of the ticket?
If so, you will have to use a hack which is not recommended or have a new customfield that outlines when the ticket was originally raised.
Definitely not interested in the hack but a custom field sounds promising.
There is not a supported method to change the System field for Created Date/Time. If you wanted to note the original date when the issues was discovered you could record that in a custom Date field.
The posted article is for Jira Server/Data Center. Direct access to the database is not supported for Jira Cloud instances.
To change Created Date/Time in the System field, no method is supported. The posted article is for Jira Server/Data Center; if you wanted to record the original date it was discovered.you could do so in the custom Date field. Jira Cloud instances do not have direct access to the database.