Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

How to change the date on a new ticket

There are many times when we don't have time to enter tickets the same day that the issue occurred.  Is there a way to modify the entered date on a new ticket?  Please advise.


Fabian Lim Community Leader Dec 06, 2021

Hi @Jean Bien-Aime

Are you referring to the created date of the ticket?

If so, you will have to use a hack which is not recommended or have a new customfield that outlines when the ticket was originally raised.



Definitely not interested in the hack but a custom field sounds promising.

There is not a supported method to change the System field for Created Date/Time. If you wanted to note the original date when the issues was discovered you could record that in a custom Date field.

The posted article is for Jira Server/Data Center. Direct access to the database is not supported for Jira Cloud instances.

Like Fabian Lim likes this

To change Created Date/Time in the System field, no method is supported. The posted article is for Jira Server/Data Center; if you wanted to record the original date it was could do so in the custom Date field. Jira Cloud instances do not have direct access to the database.


Log in or Sign up to comment
Community showcase
Published in Jira Software

👋 Looking for 15-20 volunteers to test Atlassian training content

Hi everyone! Are you interested in beta testing Atlassian University’s newest (unreleased!) training course? We’re looking for 15-20 volunteers to test our newest training course, Basic reporting...

522 views 19 25
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you