Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Cannot enable JIRA Cloud for Sheets

Hi, I just added the Add-on "JIRA Cloud for Sheets" and according to this page instruction I have to enable it through Adds -on>JIRA Cloud for Sheets>Open

the thing is that when I click on open, a bar appears at the right of my screen, but it is displayed completely blank.

I already removed and added again the app, I already created a query for searching data, but it shows an error requesting me to enable the app in the same way I already described, I log out and logged in again to see if it made any difference, but it is still not working.

Could this be related to the type of permissions I have for JIRA? or is it a general failure?


I am also having this issue, and I believe it is a bug. My existing spreadsheets are still pulling in data from JIRA, but when I open the add-on, it displays a blank screen.

There are multiple reviews for JIRA Cloud for Sheets from the past few weeks that say "it doesn't work" which leads me to believe this is affecting other users, too.

The console displays an error every time I open JIRA Cloud for Sheets: "Uncaught ReferenceError: Sentry is not defined"

@Mildred Rodriguez , I found a workaround for now. 


1. Use incognito mode on your browser

2. Open up the spreadsheet in the incognito browser

3. Follow the instructions to enable the JIRA cloud plugin


It should now work in the incognito tab. If you turn on "enable JIRA function" in the add-on panel, you should be able to use the JIRA function and pull in data when you're not in incognito mode, but the add-on panel will still appear broken.

I tried this and is still not working for me. 

Like sakshi likes this
Like sakshi likes this


Log in or Sign up to comment
Community showcase
Published in Confluence Cloud

🎨 Add some visual life to your templates

Hi Atlassian Community, My name is Avni Barman, and I am a Product Manager on the Confluence Cloud team. Based on feedback from you, we are giving admins more power to create templates that a...

229 views 4 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you