I have integrated ServiceNow with JIRA.
I have defined an integration dedicated JIRA user (SN_SI_USER) that call JIRA via rest API.
After the adoption of TokenApi when create an issue with SN_SI_USER via rest API I am reciving this error:
HTTP/1.1 400 Bad Request
{"errorMessages":[],"errors":{"summary":"Field 'summary' cannot be set. It is not on the appropriate screen, o
r unknown.","customfield_10600":"Field 'customfield_10600' cannot be set. It is not on the appropriate screen,
or unknown.","customfield_10900":"Field 'customfield_10900' cannot be set. It is not on the appropriate scree
n, or unknown.","description":"Field 'description' cannot be set. It is not on the appropriate screen, or unkn
own.","assignee":"Field 'assignee' cannot be set. It is not on the appropriate screen, or unknown.","customfie
ld_11100":"Field 'customfield_11100' cannot be set. It is not on the appropriate screen, or unknown.","priorit
y":"Field 'priority' cannot be set. It is not on the appropriate screen, or unknown."}}
To bypass all software layer i do the test with curl.
If I use an admin user account with the same Token and the same request I have no error, issue is created.
If I grant admin permissions/role to SN_SI_USER i have an error (400 Bad Request).
Any idea?
POST request:
{
"fields": {
"project":
{
"key": "PROJECT00"
},
"assignee": {
"name": "USER2"
},
"summary": "REST EXAMPLE - DO NOT CARE - IT WILL BE DELETED BEFORE U CAN READ IT",
"description": "Creating an issue via REST API",
"issuetype": {
"name": "Bug"
},
"priority": {
"id": "1"
},
"customfield_11100": "Service_me_id",
"customfield_10600": {
"id" : "10301"
},
"customfield_10900": "USER1"
}
}
Solved:
Log in to Jira with the same user (SN_SI_USER) with which you want to execute the REST API request, then generate the TOKEN key and use this key with that user (SN_SI_USER) to execute the REQUEST API.
Jira software must generate a TOKEN key per user, not per application, so a key generated by userA does not work with userB.
