Best way to configure email notifications for issue transition?

Colleen May 26, 2022

Basically, I need to have email notifications sent to members of an email whenever an issue transitions from "Investigating" to "Confirmed" . I tried to use a project automation, but the email doesn't go through.

I was wondering if I could create a group and add the necessary people, then set up a workflow post-function that would send out the email to the group after the transition, but I'm not sure if this is possible...? 

Also, I know there are notification schemes and I could copy from the default but I'm not sure how I would go about configuring this type of event, or if it's possible to do it this way. 

Andy advice or resources are welcome. 

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Mikael Sandberg
Community Leader
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October 24, 2022

Hi Colleen,

Not sure if you found a solution for this yet or not, but you have a couple of options here. It can either be done using automation, using a filter and filter subscription, or a post function that sets the event and then use the notification scheme to send a notification to the users.

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