when the status has been resolved, the condition for sending an e-mail is

[Aykan Inal]

hi

the rule  is true   workinig

only  

end tep not working

not coming mail 

please help

[Paul Wiggers]

Hello @Aykan Inal 

Thank you for your question. Could you post the complete automation? It looks like the if condition is not triggering because the condition doesn't match.

What do you see in the logs? What happens when you enter an e-mail address as test instead of using the assignee?

[Aykan Inal]

thanks for help @Paul Wiggers 

log said 

ıssue condıtıon

The following issues did not match the condition:

[Paul Wiggers]

Ah, that explains it.

The automation is triggered when the issue is created. Since a newly created issue has the status "Open", it won't pass the if claused where it is checking if the status is Resolved.

So, you either need to transition the issue during the automation. Or you need another automation that triggers on a status change to send the e-mail when it is Resolved.

[Aykan Inal]

Yep @Paul Wiggers 
so how can I do this

[Paul Wiggers]

There are two ways.

Either add in a step (after the Teams message step for example) that transitions your issue.

Or create a new automation with a status change trigger.

Since you have created this automation, I am sure you don't need help setting that up.

If you do, please consult the Atlassian documentation on automations. For example: https://www.atlassian.com/software/jira/service-management/product-guide/tips-and-tricks/automation#overview