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we need to restrict customers from seeing SLA

Sachin Guttala
Sachin Guttala
Contributor
April 15, 2024

we don't want to see customers to see our SLA, how to hide SLA from customer.

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Odd_lynice
Odd_lynice
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 15, 2024

Hi @Sachin Guttala 

 

I think the issue at hand is the same concern as this community post: SLAs remove or hide from issue page 

 

I hope the recommendation mentioned in the post resolves the concern.

 

Theodore

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Walter Buggenhout
Walter Buggenhout
Community Leader
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April 15, 2024

Hi @Sachin Guttala,

Can you explain how your customers are seeing the SLA? Unless something changed recently, SLA information can only be shown to customers via marketplace apps or if they have internal access to service desk tickets. See this open feature request: JSDCLOUD-325  

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