Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SLAs remove or hide from issue page

Is there a way to remove or hire SLAs in the issue page for internal agents?

Please see my screenshot below: 

Screen Shot 2020-07-14 at 12.27.12 PM.png

2 answers

Hi @Miyoung Kim ,

Time to SLA  has this exact feature. After seeing your post here on Atlassian Community, our team developed a new feature, and with that, you can control the visibility of SLA Panel. You can restrict the visibility of SLA Panel to certain groups and/or users.

SLA Panel Cloud.pngSLA PAnel Cloud_2.png

Please let me know if you have any questions.

Regards,

Gökçe

1 vote

Hello @Miyoung Kim

Thank you for reaching out.

Per your description, I understand that you want to hide the SLA fields for your agents in the issue view, so only a specific set of users (Admins or users from specific groups) would be able to access those fields. Is that correct?

Unfortunately, this kind of restriction is not possible on Jira Cloud today. We've suggested this functionality a while ago, however, or PMs have decided not to implement it:

Hiding SLA details on Issue Viewing Screen 

As an option today, the only way to achieve the functionality you are looking for would be by completely removing your SLA fields from your project and using a solution from a third-party app to track your SLAs, which might provide you the option to hide it from the agent view. These would be some options:

SLA Plugin for Jira 

Time to SLA 

Feel free to check the Atlassian marketplace to see other options.

Let us know if you have any questions.

Hi Petter,

I found that there is a delete option in SLAs setting in the service desk. So I did and it solved my issue. Thanks!

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Jira Service Management

Why upgrade to Jira Service Management Premium?

We often have questions from folks using Jira Service Management about the benefits to using Premium. Check out this video to learn how you can unlock even more value in our Premium plan.  &nb...

157 views 0 4
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you