unable to find project to create link issue

[paul yip]

I create a Service management project. E.g. ProjectA

want to create link issue from other projects to this project. 

E.g. ProjectB want to create link issue to ProjectA, however, in ProjectB >> click create link issue >> cannot find ProjectA. 

Already set permission "Browse" and "link issue", still not work. 

any idea to troubleshoot?

[Alex Koxaras _Relational_ · Accepted solution]

Hi @paul yip 

You don't create links between projects, but rather links among issues.

So you can link an issue of project B to one (or multiple, and vice versa) issues of project A.

[paul yip]

yes. 

want to link issue to from Project B to Project A. 

in Project B >> click "create link issue" >> cannot find Project A >> unable to create link issue. 

[Alex Koxaras _Relational_]

@paul yip did you try to type an issue number from project A? The drop down suggest issues are limited to about 20 results.

[paul yip]

with permission "Service Desk Team" is able to search issue / created link issue. 

other permission user "service Desk issue creator" / "Service Desk Customor" are not able to create link issue / search issue. 

[Alex Koxaras _Relational_]

@paul yip service desk customer of course will not be able to do that. You have to have a valid JSM license to perform any similar actions on a JSM project.

[paul yip]

how about "Service Desk issue creator"?

[Alex Koxaras _Relational_]

What is "Service Desk issue creator"? Is this a custom role you have created? This doesn't look like a Jira native role.

[paul yip]

[Alex Koxaras _Relational_]

@paul yip the project permission scheme is for the users who hold a valid license (JSW or JSM or JWM respectively). With that said, if you have granted that specific role to a customer, who holds no valid product license, then it doesn't matter. Customer with no license, can only use the portal and nothing more.

[paul yip]

how to check if user has valid product license

[Alex Koxaras _Relational_]

If you are an admin, clicking on his profile will give you the details. Otherwise:

• Go to cog wheel > user management
• Find the user and click on him/her
• If that user has product access it will look like this:

If you can't find him there, most likely he is a customer and he can't link issues.

[paul yip]

the user is user role in product "Jira Service Management". 

[Alex Koxaras _Relational_]

Then check if he/she has the browse project permission and link issues permissions in both Project A and Project B. Tell him/her to start typing on the fields to get results. Otherwise tell him/her to send a screenshot of what he/she sees and the steps he/she takes to link issues.

[paul yip]

just found that user can browse Project A, but cannot create issue. 

already granted create issue permission to user, wired. 

[Alex Koxaras _Relational_]

You granted create issue permission for what reason? Just to link two issues? It doesn't make sense. Perhaps your question and request here wasn't about linking issues, but "creating a linked issue".

[Alex Koxaras _Relational_]

In that case yes, the create issue permission was mandatory.