to add your customers so they can raise requests, does it comes with a price? If yes please provide

[JOSEPH RAJU]

For a project if we are adding customers, will they be considered as a user and we have to pay them or is there any other standard.

[Pavol Gočal]

Hello @JOSEPH RAJU

you do not pay for the customers. Based on pricing policy, you can add unlimited number of customers, no matter which pricing level you are on. 

[Pavol Gočal]

Just be careful to differentiate between user and customer. You can check this thread for explanation.

[John Funk]

Hi Joseph - Welcome to the Atlassian Community!

No, you can add Customers to Jira Service Management projects at no cost.