Difference between Users and Customer

[Dinonath Khan]

Hi There,

can anyone please tell the exact difference in details in between the below roles

a) Users
b) Customers

for reference attached a screenshot

[Kai Becker · Accepted solution]

Hi @Dinonath Khan 

thank you for your question. To clear things up, these are two different products and they share different user roles. 
I'll try to explain as simple as possible:

Jira Service Management

• Customer = A non licensed user, who is only allowed to raise requests via the portal or email
• Agent = A licensed user, who is able to work with JSM projects and process customer requests

Jira

• User = A licensed user, who is able to fully use Jira projects (formerly Jira Software and Work Management)

Hope this helps.

[Dinonath Khan]

Thanks @Kai Becker 

[Joseph Chung Yin · Accepted solution]

@Dinonath Khan -

@Kai Becker provided a well written definition.  Just keep in mind that Customers for JSM are free/unlimited while Agent required actual license.  On the Jira side, all users must be licensed as there are no concepts of "Customer" account for the product unlike of JSM.

Best, Joseph Chung Yin