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I have a field in my service desk form which is a description, I want to do two things
1. Provide a default template in it like
Description of issue:
when creating the service request the user should see these headings in the text box against which he/she can update the details
2. When the service request is being submitted, I want to check that at least few of these headings have some characters of text against them
I don't want these data points to be captured as additional fields in my service desk form. I have added at the field help saying please follow this format additionally I want to force it.
You cannot accomplish this in the manner you convey. That is, you can present a single field to the user with 'sub-fields' within that field. You have two options:
for your case I believe Forms would be appropriate. If you need more info on Forms please see the documentation- what-are-forms .