I have a field in my service desk form which is a description, I want to do two things
1. Provide a default template in it like
Description of issue:
when creating the service request the user should see these headings in the text box against which he/she can update the details
2. When the service request is being submitted, I want to check that at least few of these headings have some characters of text against them
I don't want these data points to be captured as additional fields in my service desk form. I have added at the field help saying please follow this format additionally I want to force it.
You cannot accomplish this in the manner you convey. That is, you can present a single field to the user with 'sub-fields' within that field. You have two options:
for your case I believe Forms would be appropriate. If you need more info on Forms please see the documentation- what-are-forms .
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events