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sent as a message in Microsoft Teams to the person I assigned it to

Aykan Inal May 21, 2024

Hello
I want the incoming ticket to be sent as a message in Microsoft Teams to the person I assigned it to.
How can I achieve this?

2 answers

2 votes
Rudy Holtkamp
Community Leader
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May 21, 2024

Hi @Aykan Inal 

You can do this with Automation. Just create a new rule and select 'Issue assigned' as the trigger. Followed by the action 'Send Microsoft Teams message'.

It will look like this:

image.png

Then select the Send MS Teams message action, there you can follow the provided instructions to setup Teams correctly. 

Good to know, your organization needs to facilitate the Teams part. (In my case our IT department does not allow connection to Teams ☹️).

 

Good luck
Rudy

Aykan Inal May 23, 2024

to assigned  person ?  is it true ?

0 votes
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May 21, 2024

Hi @Aykan Inal 

You can use Advanced Microsoft Teams Jira Connector for this.

The Assignee needs to create a configuration to get personal notifications when an issue is assigned.

Cheers,
Leo

Aykan Inal May 22, 2024

HOW TO?

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