Team...I want to have a internal portal where colleagues can submit HR and IT requests in the same classic project...but I dont want the IT team to be able to review HR tickets and vice versa...How do I accomplish this? I assume I will need to setup a security scheme and create groups that only have access to certain requests...is this correct approach?
Hi @Rob ,
Indeed using issue level security is the way to go here.
You will only need to think about how you set the level initially. This can be through a default value on the request type or thru an automation.
if you want to have more flexibility you can also use a custom group picker field as the parameter to define what a user can see (member of the group that is in the field) but that depends on how you want to configure it
Hello Community members! We’re wrapping up the end of JSM June with an Ask Me Anything (AMA) with the Jira Service Management product team. This is your chance to ask all your ITSM questions to o...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events