resolved data is empty and resolution has incorrect data

[Alaa khairy]

My project doesn't show the resolved data at the filter table and the ''resolution'' has incorrect data ''unresolved'' which does not match with the status ''done''

Restaurant Operation Tickets  

[Rachel Wright]

Hi @Alaa khairy, I'm betting the "resolution" field isn't getting properly set in your project's workflow(s). Login to Jira as an administrator and open the project workflow. Click on the transition that's leading to the final "Done" status (or whatever status you'd expect to see a resolution set.) Then, make sure one of the following in in place:

1. Add a transition screen that contains the "Resolution" field. Jira will automatically require that the user selects a resolution during the transition. (RECOMMENDED)

OR

2. Add a post function to automatically set the "Resolution" field to a value like "Done". 

I don't like method #2 as much, because it assumes that all work is resolves as "Done" instead of other useful selections like "Won't Do", "Duplicate", etc. But having a less than accurate resolution of "Done" is better than no resolution at all.

Bonus tip: If this issue can be reopened or moved backward in the workflow after the resolution is set, clear the resolution field using a different post function in the applicable transition(s). That way issues won't appear resolved when they are not.

Hope this helps!

Rachel Wright
Author, Jira Strategy Admin Workbook