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portal groups jql name

Aykan Inal
Aykan Inal May 18, 2023

H

I created   portal grups

for example  "HARDVARE REQUESTS"

 I would like your help to determine the SLA period in this way.

 

what is jql name  ?

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Walter Buggenhout _ACA IT_
Walter Buggenhout _ACA IT_
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May 18, 2023

Hi @Aykan Inal,

Searching by Portal Group is not supported in JQL, unfortunately. In this related thread you may find a manageable workaround, either by listing the different request types in a group or by creating an additional custom field to recreate the grouping.

Hope this helps!

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Aykan Inal
Aykan Inal May 18, 2023

ok @Walter Buggenhout _ACA IT_ 

i understand, what do I need to do for the teams notification for tickets that are opened exclusively for 1 portal group
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