My team is building a report based on some fields in Jira, We are having troubles with an specific field that was created, this field count the time a ticket remains open but only in certain status... so it is a kind of clock that stops for example when the status is waiting for customer. and starts again when in progress.
that API gives us so many fields related to our 'time to resolve' field, but none of them give us the right calculus. any idea?
Welcome to the community. When using REST APIs, you should always uses the customfield's internal ID to obtain the value for the field. You can obtain the internal ID by accessing System' settings clog wheel icon >> Issues >> Custom Fields (see image below). You can see the ID at the bottom left of your web browser page.
If the ID is hard to read, then just click on Context and default value option from the menu, where it will take to that page. You will be able to find the ID in the URL address of your browser page at the top.
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
Hi Everyone, In this tutorial, we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached. SLA Threshold Trigger The SLA t...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events