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If you are referring to the JSM project limitation, Jira do have a feature request:JSDCLOUD-4309
That is to address send an email to other email addresses that do not belong to this group. This would provide more flexibility to the automation rules.
If you are referring to the send email component in the automation rule do not sent email to the DL you configured in your work place,It is an expected behaviour.
Automation rule can send email to individual email address, groups that you defined in Jira or smart values.
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