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how we can send notifications to DL from Automation

Kishor Mudhili
Kishor Mudhili
Contributor
November 7, 2023

hello Team,

 

we need to send notifications to DL using Automation rules. it's not working but if i add 

individual email instead of DL it's working. 

 

please help me how we can send.

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Marc - Devoteam
Marc - Devoteam
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November 8, 2023

Hi @Kishor Mudhili 

I am not sure what project type you are using in.

  • If you are referring to the JSM project limitation, Jira do have a feature request:JSDCLOUD-4309 

    That is to address send an email to other email addresses that do not belong to this group. This would provide more flexibility to the automation rules.
  • If you are referring to the send email component in the automation rule do not sent email to the DL you configured in your work place,It is an expected behaviour. 
  • Automation rule can send email to individual email address, groups that you defined in Jira or smart values.
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