how to turn off email notification when closing an issue?

[Zandra Friman]

Hi,
I can´t find where I turn off the email notification when I will close an issue.
I don´t want to send an email to the customer when it´s closed.

Where do I change that?

BR Zandra

[Riley Sullivan · Accepted solution]

Hello @Zandra Friman 

I would look in these areas to turn off these notifications under your project settings

Hope this helps!

[Zandra Friman]

Hi thank you!
Yes it seems to work very well, did a test with my Test user and didn´t get a notification.

I Can´t find the area in the picture that you show below, in what occations do you use this?

BR Zandra

[Riley Sullivan]

Great question!

As I understand it, Customer Notifications refer to users who exclusively utilize the portal and do not possess Jira licenses. On the other hand, Notifications are designated for users with Jira licenses and serve as 'internal notifications'.

For instance, if an agent creates an issue using the 'create' button, they will be considered the reporter and will receive internal notifications meant for reporters; Notifications. These settings are distinct from the notifications configured for portal-only users who act as reporters when submitting a ticket through the portal; Customer Notifications.

Hope that helps and thats how I interpret this article:

https://support.atlassian.com/jira-service-management-cloud/docs/what-notifications-do-my-customers-and-service-desk-team-receive/

[Zandra Friman]

Hi,

thank you for your quick and helpful answers!

Have a nice weekend and maybe we will talk in the future!

BR Zandra