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I can´t find where I turn off the email notification when I will close an issue.
I don´t want to send an email to the customer when it´s closed.
Where do I change that?
As I understand it, Customer Notifications refer to users who exclusively utilize the portal and do not possess Jira licenses. On the other hand, Notifications are designated for users with Jira licenses and serve as 'internal notifications'.
For instance, if an agent creates an issue using the 'create' button, they will be considered the reporter and will receive internal notifications meant for reporters; Notifications. These settings are distinct from the notifications configured for portal-only users who act as reporters when submitting a ticket through the portal; Customer Notifications.
Hope that helps and thats how I interpret this article: