how to publish a draft flow that alerts me for non-active transition

[Isa Cedeño]

I have added a rejected state that allows to arrive from any state, however I want to add an exit transition to closed and it does not allow me. What should I do?

[Joseph Chung Yin]

@Isa Cedeño 

Welcome to the community.  You need to customize your WF and add a transition between "Rejected" status and "Closed" status.  You have an other option of setting the resolution value when issues move into the "Rejected" status where this status can be a terminal state for your issues.  The second option doesn't require a transition between "Rejected" and "Close" status.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

[Isa Cedeño]

Hi @Joseph Chung Yin , I understand that the transition could not be necessary, however the same thing happens to me when I want to add the option to scale and place a transition to in progress.   I get this message:
You are editing a draft workflow. The 'Escalated' step has no outbound transitions in the active workflow, so no outbound transition can be added in the draft workflow.

Thank you!

[Joseph Chung Yin]

@Isa Cedeño -

You will need to add outbound transition from the "Rejected" status to the status(es) that you wanted.  Afterward, publish the WF to push out your WF customization.

To accomplish it, please conduct the following steps -

- Go to JIRA Settings -> Issues -> Workflows
- Make a copy of your active WF with a different name
- Make the customizations as needed  (NOTE - at this time your new WF is "Inactive")

- In a separate window, go to Project Settings -> Workflows
- Go to Add your inactive WF to your WF scheme

- Publish your WF schema

Best, Joseph

[Isa Cedeño]

@Joseph Chung Yin  Thank you very much for the help, with your recommendations I have managed to publish the workflow changes

[Joseph Chung Yin]

Excellent.  I am glad my recommendation resolved your issue.

Best, Joseph

[Dirk Ronsmans]

Hi @Isa Cedeño ,

Since you mention you are trying to add a new transition I'm assuming you are already in the workflow editor and know how to edit the workflow?

When you mention "it doesn't allow you to do this" what exactly happens?

• You cannot add the transition?
• You get an error?
• ..

[Isa Cedeño]

Hello @Dirk Ronsmans , before if I have been able to make changes in the workflows, however now I get this message:
You are editing a draft workflow. The 'Rejected' step has no outbound transitions in the active workflow, so no outbound transition can be added in the draft workflow.

Thank you!