Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,556,897
Community Members
 
Community Events
184
Community Groups

how to create ticket median api jira with attachments?

Hello, community and created tickets through the service desk api with the following json

{
"raiseOnBehalfOf":
"009gato.z@gmail.com"
,
"serviceDeskId": "6",
"requestTypeId": "75",
"requestFieldValues": {
"summary": "1234791733970-01",
"customfield_10253": "This is a test",
"customfield_10176" : {
"id" : "10287"
}
}
}

But I want to add the attachment field with some generic txt, this just to allow me to create the request for the attachment is mandatory.

1 answer

It seems to me this question duplicates https://community.atlassian.com/t5/Jira-questions/Create-servicedesk-customer-request-with-attachment/qaq-p/987352

All attachments should go through the following three-step process.

Even if you look at the history of original service requests created by the native Service Management portal, you'll see that it first creates an issue and right after that adds a comment with an attachment.

First of all, create your issue and save its key or id.

Secondly, upload your file  with /rest/servicedeskapi/servicedesk/{serviceDeskId}/attachTemporaryFile (Docs). And grab the temporaryAttachmentId.

Thirdly, attach the uploaded file to the issue using the issue key or id and temporaryAttachmentId with /rest/servicedeskapi/request/{issueIdOrKey}/attachment (Docs).

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events