how to add automatically (component lead) as a participant in Jira management service raised ticket

[Muhammad Nazim]

Hi Team,

I have a scenario here:

- I have a project called --> Change Management -> CHG

What I want to achieve?

- I want to add automatically component lead as a participant in change management project-based ticket under Jira management service

I'm following below instructions , BUT Got stuck on point number (5) --> select Edit request participant. I'm not finding at all where it is ?

Your quick guidance will be highly appreciated

Kind regards,

Muhammad Nazim

Instructions:

In Jira Service Management (JSM), you can automatically add the Component Lead as a Request Participant using Automation Rules. Here’s how you can do it: 

 

Solution: Use Jira Automation Rules 

This automation rule will automatically add the Component Lead as a Request Participant when an issue is created. 

1️ Open Jira Automation 

1. Navigate to your Jira Service Management Project. 

2. Click on Project settings. 

3. Select Automation. 

4. Click Create rule. 

 

2️ Set the Trigger: Issue Created 

1. Click Add trigger. 

2. Select Issue Created. 

3. Click Save. 

 

3️ Add a Condition: Ensure Component is Set 

1. Click New condition. 

2. Select Issue Fields Condition. 

3. Configure: 

• Field: Components 

• Condition: is not empty 

4. Click Save. 

 

4️ Lookup the Component Lead 

1. Click New action. 

2. Select Lookup Issues. 

3. Use this JQL to get the Component Lead: 

jql 

project = "{{issue.project.key}}" AND component = "{{issue.components.name}}" 

4. Click Save. 

 

5️ Add the Component Lead as a Request Participant 

1. Click New action. 

2. Select Edit Request Participants. 

3. In the "Participants" field, enter: 

{{lookupIssues.component.lead}} 

4. Click Save. 

 

6️ Save and Enable the Rule 

1. Click Save. 

2. Turn on the rule. 

 

What Happens Now? 

• When a new issue is created, the rule: 

• Checks if the issue has a Component. 

• Finds the Component Lead using JQL. 

• Automatically adds them as a Request Participant. 

[Valerie Knapp]

Hi @Muhammad Nazim , welcome to the Atlassian Community and thanks for your post. 

Thanks also for the detailed explanation of what you're trying to do. 

Unfortunately, it's not yet possible to access through smart values the Component Lead.

There are a few other posts in the community with some workarounds for this https://community.atlassian.com/t5/Jira-questions/Is-it-possible-to-use-components-lead-in-Automation-for-Jira/qaq-p/1640467 

Please check out this post and see if it helps you at all. 

Best wishes