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help center search area can't found linked Confluence space articles

cphkp_devop March 13, 2024

we can search some keyword (e.g. printer...) on the help center search area, it will prompt some articles with word "printer".

But now is not work anymore

Please help to fix it, thanks.

1 answer

0 votes
Kishan Sharma
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
March 13, 2024

Hi @cphkp_devop 

Please check if someone has disabled Article suggestions in your project. To set up article suggestions for certain request forms:

  1. From your service project, go to Project settings > Knowledge base.

  2. Under Control article suggestions, turn on the toggle for Allow suggestions? next to the request form you want to suggest articles for.

  3. Optionally, you can add labels under Only show articles labeled to make these suggestions smarter. To make it easy for agents who write articles to remember which label to use, we recommend using a label similar to the request form.

Once set up, the suggested articles will show up when your customer is typing in the Summary field while raising a request.

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