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field Configuration

Edited

 

Hi Team,

I‘ve created a  field like thisimage.png

But it only display on support staff side

image.png

How could I use it for customer side

image.png

2 answers

1 accepted

5 votes
Answer accepted

@robin.zhang -

Welcome to the community.  You will just need to add the field to the Request Form tab screen.  To access it, here are the steps -

1) Project settings >> Request Types

2) From the Request Types screen, click on the specific request type name to access the request type screen

3) Click on the Request Form tab and add the field by dragging it from the right pane to your request screen

2022-08-02_21-13-53.png

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Viasat Inc.

Resolved. Thanks Joseph

@robin.zhang -

If my suggestion helped you.  Please click "Accept answer" when you have a chance, so others who have similar questions will be able to reference to the answers.

Best, Joseph

1 vote
Benjamin Community Leader Aug 02, 2022

Hi @robin.zhang ,

 

You would add a field and map to the custom field in the request type form. Here's a link to point you to the documentation on how to set it. up:

 

https://confluence.atlassian.com/servicemanagementserver/setting-up-request-types-939926357.html

 

-Ben

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